The WoodSource Refund Policy
Resalable Condition is determined exclusively at the discretion of authorized WoodSource yard staff at time of return.
Returns that are picked up by a WoodSource truck are subject to the standard delivery rates and will be inspected upon arrival in the WoodSource yard. If product is deemed damaged or defective, it may not qualify for return.
All costs of a return including courier and packaging costs are the responsibility of the purchaser. The costs of returning the product will not be refunded.
Product returned for preference issues (grain, texture, etc.) that meet the WoodSource product standard may be ineligible for return.
The WoodSource reserves the right to refuse refunds to disrespectful customers.
| Within 30 Days of Sale | 30 Days or More After Sale | 90 Days or More After Sale | |
|---|---|---|---|
| With Invoice & in Resalable Condition | Full refund | Refund at market value less 25% restocking fee | No refund |
| Without Invoice & in Resalable Condition | Refund at market value less 25% restocking fee | Refund at market value less 25% restocking fee | No refund |
| Not in Resalable Condition | No refund | No refund | No refund |
Exclusions - Custom Milled and Special Order Products
Custom milled and special order products are not eligible for return and are non-refundable.
Damaged or defective products are eligible for exchange within 30 days of fulfilment if the product is unused and in the same condition that you received it.